Products under warranty

WE OFFER WARRANTY FOR OUR PRODUCTS ACCORDING TO THE LEGAL TERMS.

Products without warranty

SPARE PARTS AND LABOR FEES: (EXCLUDING MAGAZINES)

A contribution to the shipping costs of 10€ is necessary + the package corresponding to the type of replica (see the table below)

SPRING REPLICAS

Short spring replicas 15€

Long spring replicas 15€

Sniper replicas 30€

GAS REPLICAS

Gaz Blowback 30€

Non Blowback 40€

AEG REPLICAS

AEG replicas except MARUI, TOP, ECT 60€

BBs

Unblocking of an airsoft ball in short replicas 25€

Unblocking of an airsoft ball in long replicas 15€

For more information: sav@cybergun.com 

Before returning your product to us,
don't forget to check the following points:

  • Is there any gas/CO₂ in the magazine (do not include gas in the package)?
  • Are you using CYBERGUN’s recommended BBs?
  • Is the battery perfectly installed and charged?
  • Have you checked that the fuse is not defective?
  • Is the charger conform to this model of replica?
  • If your product is under warranty, you can request an estimate by email before sending it back.

For maintenance and minor repairs, check our YouTube channel !

How to return your product?

You are a retailer:

Download the "retailers" return form and follow the instructions. You will receive an email at each step of the processing of your request.

You are an individual:

Contact your dealer.

How to order your spare parts?

You are a retailer:

Visit to the form and follow the instructions. You will receive an email at each step of the processing of your request.

You are an individual:

Contact your dealer.